CONTACT & HELP

CONTACT US

(937) 738-6900
Retail Returns/Exchanges (Online Orders): returns@therudis.com
Custom Team Gear: custom@therudis.com
General Enquiries:info@therudis.com

RUDIS
16960 Square Dr. Marysville, OH 43040
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At RUDIS, we have the same standard of excellence that the world’s best wrestlers have of themselves. Whether you’re competing on the mat or in the coach’s corner, we want you to be satisfied with your purchase.

Hours:
Monday: 8:00AM-5:00PM EST.
Tuesday: 8:00AM-5:00PM EST.
Wednesday: 8:00AM-5:00PM EST.
Thursday: 8:00AM-5:00PM EST.
Friday: 8:00AM-5:00PM EST.

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SHIPPING

Online orders will be processed within 24 hours from the time the order is placed. Processing time excludes weekends and holidays.

All standard shipping orders within the continental U.S. will be shipped within 2-5 business days. Outside the continental United States, orders will be shipped at a fixed cost of $25. RUDIS can not be held responsible for carrier delays. Free Shipping is only available to packages being shipped within the continental U.S.

Ground Shipping: $7.99
2-7 business days

Priority Shipping: $20.00 Flat Rate
2-3 business days

Ground Shipping FREE on orders over $100

RETURNS

ALL RETURNS AND EXCHANGES SHOULD BE SHIPPED VIA INSURED MAIL WITH DELIVERY CONFIRMATION TO:
RUDIS
ATTN: RETURNS
16960 SQUARE DRIVE
MARYSVILLE, OH 43040

Return Policy:

RUDIS prides itself in customer service. To have the best possible online experience, customers are provided with a 60-day return policy on unused merchandise. All that is required from the customer, is to send back the items in their original packing and in new/unwashed condition.
Returns available for items up to 60 days of the purchase date.

Products MUST be in the original delivery condition, with the original box, with packing slips and tags included. WITH RETURN FORM Shoes not returned in an outer carton to protect the shoebox will be charged a service fee. Used items may only be returned if deemed defective and returned within 60 days of purchase date.

We have no restocking fees, but we do ask that the customer assume costs for return shipping fees.

RUDIS will pay for the re-shipping costs on returns and exchanges.

Once your return is received and inspected (typically within 2 business days), your refund will be processed and a credit will automatically be applied to your credit card.

This will reflect within 2-3 business days.

Depending on your credit card company, it may take an additional 2-10 business days for the credit to post to your account.

EXCHANGES

ALL RETURNS AND EXCHANGES SHOULD BE SHIPPED VIA INSURED MAIL WITH DELIVERY CONFIRMATION TO:
RUDIS
ATTN: RETURNS
16960 SQUARE DRIVE
MARYSVILLE, OH 43040

The RUDIS customer service department will be happy to help you return or exchange incorrect, unwanted, or defective item(s) upon the return of your purchases, in their original condition.

In stock item(s) will be shipped back to you within 1 business days of receiving the exchange.

All exchanges MUST be in the original delivery condition, with the original box, with packing slips and tags included. WITH RETURN FORM.

Once we have received the exchange item(s), RUDIS will take care of the cost of shipping the new item(s) using standard free ground shipping.

Your original payment method will either be charged or refunded if the exchange merchandise value is greater or less than original merchandise value.

No re-stocking fees will be applied.

Due to extremely high demand we cannot guarantee desired sizes and colors for exchanges.

DEFECTIVE EQUIPMENT

Wearable wrestling equipment that has been purchased from RUDIS will have a 30-day warranty (from purchase date) against defects. Any item that appears to be defective must be returned within 30 days of receipt showing date of purchase.

If merchandise is defective, RUDIS reserves the right to repair, replace, or adjust in accordance to industry standards.

RUDIS will not repair/replace defective merchandise after the 30-day warranty has expired.

If a customer error was made while ordering, the customer will be responsible for return shipping.

Customer must determine satisfaction with size, fit, and style before using. It is recommended that all customers try on footwear with clean socks on a carpeted area to determine proper fit.

No custom singlets or warm-ups may be returned for any reason other than an error in printing or a defect as listed above. We strongly recommend that you refrain from using any fabric softener while washing your apparel, as it breaks down the chemicals in the printed designs.

The RUDIS policy does not apply to normal wear and tear that results from the use of our products.

Products are eligible for returns up to 60 days after the original purchase date.

FREE SHIPPING OVER $100

CONTACT & HELP

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At RUDIS, we have the same standard of excellence that the world’s best wrestlers have of themselves. Whether you’re competing on the mat or in the coach’s corner, we want you to be satisfied with your purchase.

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